4. Terms of Service
Last updated: Today
Welcome to House of Sera.
These Terms of Service govern your use of houseofsera.co.uk and apply to all purchases made through our website.
By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our website.
Online Store Terms
By using our website, you confirm that you are at least the legal age of majority in your country of residence, or that you have obtained permission from a parent or legal guardian to use this website.
You agree not to use our website or products for any unlawful, fraudulent or unauthorised purpose.
Product Information
At House of Sera, we strive to present our collections as accurately as possible.
While we make every effort to display colours, product descriptions, sizing and imagery correctly, actual colours may vary slightly depending on your screen, device settings and lighting conditions.
We reserve the right to update product descriptions, specifications, pricing and availability at any time without prior notice.
Pricing
All prices displayed on houseofsera.co.uk are subject to change without notice.
While we make every effort to ensure pricing accuracy, occasional errors may occur.
If an order is affected by an obvious pricing, product description or availability error, we reserve the right to cancel the order or contact you to discuss the appropriate solution. If payment has already been taken, a full refund will be issued to your original payment method.
Orders
By placing an order, you confirm that all information provided is accurate, complete and up to date.
Once your order has been placed, you'll receive an order confirmation by email.
Please note that an order confirmation does not constitute final acceptance of your order. We reserve the right to refuse or cancel an order if issues arise relating to payment, stock availability, pricing, delivery information or suspected fraudulent activity.
Refusal or Cancellation of Orders
House of Sera reserves the right to refuse, limit or cancel any order where reasonably necessary.
This may include, but is not limited to:
- Incorrect customer information
- Payment verification issues
- Suspected fraudulent activity
- Product availability
- Pricing or listing errors
- Unusual ordering behaviour
If payment has already been processed, any cancelled order will be refunded to the original payment method.
Shipping
Delivery times shown on our website are estimated delivery timeframes only.
For further information regarding order processing, delivery estimates and fulfilment, please refer to our Shipping Policy.
To improve efficiency, some orders may be dispatched directly by our trusted fulfilment partners, including fulfilment partners located outside the United Kingdom.
Returns & Refunds
Returns, exchanges and refunds are handled in accordance with our Returns & Refund Policy.
Nothing within these Terms of Service limits or excludes your statutory rights under applicable UK consumer protection legislation.
Payment
We accept a range of secure payment methods displayed during checkout.
These may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Other secure payment methods available at checkout
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Account Information
You agree to provide accurate, current and complete billing, delivery and account information when placing an order.
If you create an account with House of Sera, you're responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Intellectual Property
All content available on houseofsera.co.uk, including but not limited to text, photography, graphics, logos, branding, product descriptions, website design and layout, is the property of House of Sera or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified or used without prior written permission.
Acceptable Use
You agree not to use our website:
- For any unlawful purpose
- To breach any applicable laws or regulations
- To infringe intellectual property rights
- To upload viruses, malware or other harmful software
- To collect or misuse personal information belonging to others
- To interfere with the security or operation of our website
- To provide false, misleading or fraudulent information
Third-Party Services
Our website may include links to third-party websites, services or tools for your convenience.
House of Sera is not responsible for the content, availability, privacy practices or policies of third-party websites.
Your use of any third-party website is entirely at your own risk.
Limitation of Liability
To the fullest extent permitted by law, House of Sera shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our website, products or services.
Nothing within these Terms excludes or limits any rights that cannot legally be excluded under applicable UK consumer protection legislation.
Indemnity
You agree to indemnify, defend and hold harmless House of Sera, its directors, employees, affiliates and service providers from any claims, liabilities, damages, losses or expenses arising from your breach of these Terms of Service or your misuse of our website.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, legal requirements or website functionality.
Any updates will be published on this page together with the revised "Last updated" date.
By continuing to use houseofsera.co.uk, you accept the updated Terms of Service.
Contact Us
If you have any questions regarding these Terms of Service, please contact our Customer Care team.
House of Sera
🌐 Website: houseofsera.co.uk
📧 Email: info@houseofsera.co.uk