6. Payment Policy
Last updated: Today
At House of Sera, we are committed to providing a secure, simple and seamless checkout experience.
This Payment Policy explains the payment methods we accept and how payments are processed when you place an order through houseofsera.co.uk.
Accepted Payment Methods
We accept a range of secure payment methods available during checkout.
These may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Other secure payment options displayed at checkout
Available payment methods may vary depending on your location and device.
Secure Payments
Your security is our priority.
All payments are processed through trusted and encrypted payment providers using industry-standard security technology.
House of Sera never stores your full payment card details.
Your payment information is securely handled by our authorised payment partners to ensure every transaction is protected.
Payment Authorisation
By placing an order, you confirm that you are authorised to use the selected payment method.
If your payment cannot be authorised or is declined, your order may be delayed, cancelled or remain unprocessed until payment has been successfully completed.
Currency
All prices displayed on houseofsera.co.uk are shown in British Pounds Sterling (£ GBP) unless stated otherwise.
If your bank account or payment card uses a different currency, your payment provider may apply exchange rates or additional fees.
Any currency conversion charges, international transaction fees or bank charges are the responsibility of the customer.
Payment Issues
If you experience any difficulties during checkout, we recommend:
- Checking that your payment details have been entered correctly.
- Confirming that your card or payment method has sufficient funds available.
- Contacting your bank or payment provider if the issue continues.
If you still require assistance, our Customer Care team will be happy to help.
Fraud Prevention
To help protect our customers and prevent fraudulent transactions, House of Sera reserves the right to carry out payment verification checks where necessary.
In some cases, additional information may be requested before an order can be processed.
If a payment cannot be verified, we reserve the right to cancel the order and issue a full refund to the original payment method.
Contact Us
If you have any questions regarding payments or require assistance with your order, please contact our Customer Care team.
House of Sera
🌐 Website: houseofsera.co.uk
📧 Email: info@houseofsera.co.uk