1. Shipping Policy

Last updated: Today

At House of Sera, we're committed to making every order as smooth and effortless as possible. From the moment you place your order until it arrives at your door, we work hard to ensure a reliable and enjoyable shopping experience.

This Shipping Policy explains how we process and deliver orders placed through houseofsera.co.uk.

Order Processing

Once your order has been placed, please allow 1–3 business days for processing.

During this time, our team carefully reviews your order, prepares your items and arranges dispatch.

Orders are processed Monday to Friday, excluding UK public holidays.

Delivery

After your order has been dispatched, delivery typically takes 3–7 business days.

While we always aim to deliver within this timeframe, occasional delays may occur during busy periods, public holidays or due to circumstances beyond our control.

Free UK Delivery

We proudly offer Free Royal Mail Tracked Delivery on all UK orders.

Depending on your delivery location, we may also use carefully selected courier partners to ensure your order arrives safely and efficiently.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available).

Shipping Costs

Delivery is completely free on all UK orders.

There are no hidden shipping charges.

Delivery Address

Please ensure your delivery details are correct before completing your order.

If you've made a mistake, please contact us as soon as possible at:

info@houseofsera.co.uk

We'll always do our best to update your details before dispatch. Unfortunately, once an order has been processed, we're unable to guarantee changes to the delivery address.

Delayed Deliveries

If your order hasn't arrived within the estimated delivery timeframe, our Customer Care team will be happy to help.

Please email:

info@houseofsera.co.uk

To help us locate your order quickly, please include:

Your full name
Your order number
The email address used when placing your order

We'll investigate your order and keep you informed throughout the process.

Lost or Missing Parcels

If your tracking shows your parcel has been delivered but you haven't received it, we recommend first checking with:

Members of your household
Neighbours
Your local Royal Mail delivery office
The delivery courier

If you're still unable to locate your parcel, please contact us at:

info@houseofsera.co.uk

We'll review the situation and do everything we can to help find a solution.

Contact Us

If you have any questions regarding shipping or delivery, our Customer Care team is always happy to help.

Email: info@houseofsera.co.uk

Website: houseofsera.co.uk